Frequently Asked Questions (FAQ)
1. Where is Royal Purple located?
Royal Purple is located in Nairobi, Kenya, serving customers across the Nairobi metropolitan area.
2. Do you offer delivery services?
Yes, we offer delivery within Nairobi. Delivery is free only for orders over Ksh 13,000.
3. Is there an age restriction to shop at Royal Purple?
Yes, Royal Purple products are only available to customers aged 18 and above.
4. How can I pay for my order?
All orders require payment before delivery. We accept multiple payment methods provided at checkout.
5. Will I receive any documentation with my order?
Yes, a delivery note will be included with your order, along with a receipt for your records.
6. Can I return my purchase or request a refund?
We do not offer returns or refunds, so please ensure your order is accurate before completing payment.
7. How long should I keep my receipt?
We recommend keeping your receipt for at least 14 days after your purchase in case of any inquiries.
8. Is my personal information secure with Royal Purple?
Yes, privacy is guaranteed. We prioritize the security of our customers’ personal information and handle all data in strict confidence.
9. What if I have questions about my order after delivery?
If you have any concerns or questions after delivery, please reach out to our customer support team through our official contact channels.
10. Do you have a customer support line?
Yes, we have a customer support team ready to assist you with any inquiries. Please refer to our website or contact details provided with your order.
Additional Questions
11. Can I modify my order after placing it?
Once an order is placed and payment is completed, modifications are generally not allowed. Please double-check your items before confirming your order.
12. How long does delivery take?
Delivery timelines may vary depending on your location within the Nairobi metropolitan area. You will receive an estimated delivery time at checkout.
13. Do you offer gift wrapping or special packaging?
At this time, we do not offer gift wrapping or special packaging. Orders will be delivered in standard packaging.
14. Can I place a bulk order for a special event?
Yes, bulk orders are welcome! For events or larger orders, please contact our customer support team for more information on availability and any special arrangements.
15. Do you have an exchange policy?
We currently do not have an exchange policy. All sales are final, so please choose your items carefully.