Privacy Policy

Last updated: November 02, 2024

This Privacy Notice for Royal Purple Convenience Store (“we,” “us,” or “our”) explains how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including, but not limited to, the following instances:

When you visit our website at [Royal Purple Store website] or any affiliated online platform that links to this Privacy Notice;
When you engage with us via sales, marketing, events, or other direct interactions.

By reading this Privacy Notice, you will better understand your privacy rights and options. We encourage you to read this document carefully and contact us with any questions or concerns at [email protected]. Should you disagree with any part of this Privacy Notice, we ask that you refrain from using our Services.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

In summary: We collect personal information that you voluntarily provide to us when you interact with our Services.

We may collect various categories of personal information based on the nature of your interactions with us. This information may include:

Identifiers: Name, phone number, email address, mailing address, usernames, and passwords.
Preferences: Contact preferences and settings.
Billing Information: Billing address, payment method details, and other payment data necessary for processing transactions.
Sensitive Information: We do not process sensitive personal information under any circumstances, as defined by relevant laws.

Payment Data: Payment processing is handled by a third-party service, Pesapal. We do not store complete payment information on our servers; any relevant details for processing payments are collected securely and transmitted only to Pesapal.

Information Automatically Collected

In summary: Some information — such as your Internet Protocol (IP) address, browser and device characteristics, and other usage information — is collected automatically when you interact with our Services.

This automatically collected data may include:

Log and Usage Data: Information related to the services you access, including IP addresses, browser type, device characteristics, timestamps, pages viewed, and feature usage.
Device Data: Information related to the device used, such as the device name, hardware model, operating system, browser type, and related configurations.
Location Data: Depending on device settings, we may collect approximate or precise location data based on your IP address or geolocation data provided by your device.

Information from Third Parties

In summary: We may obtain additional information from publicly available sources and other external parties to improve our Services.

This may include publicly available profiles, business contact details, demographic information, and other data used for targeted marketing or to enhance our understanding of consumer trends.

2. HOW DO WE PROCESS YOUR INFORMATION?

In summary: We process your information to operate, enhance, and secure our Services, communicate with you, prevent fraud, and comply with legal obligations. Your personal information is only processed for legitimate purposes.

Purposes of Processing:

Account Management: To facilitate account creation and authentication, and to maintain user accounts.
Service Delivery: To provide, administer, and improve the requested Services.
Customer Support: To address inquiries, troubleshoot issues, and provide customer support.
Order Fulfillment: To manage orders, payments, and returns.
Feedback Requests: To solicit feedback and assess customer satisfaction.
Marketing Communications: To send marketing and promotional messages in accordance with your preferences. You may opt out of these communications at any time.
Targeted Advertising: To create and display personalized advertisements.
Security and Fraud Prevention: To protect our Services from security threats and ensure the safety of users.
Analytics and Research: To understand usage trends and improve our Services, marketing strategies, and customer experience.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In summary: We may share your information with third parties in specific scenarios outlined below.

Business Transfers: If we merge, reorganize, or transfer part of our business, your data may be shared as part of the transaction.
Affiliates: We may share information with our affiliates, subject to adherence to this Privacy Notice.
Business Partners: We may share information with select business partners to provide specific products, services, or promotions.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In summary: We may use cookies and similar tracking technologies to collect and store information.

Cookies and other tracking technologies may be used to enhance security, personalize user experience, facilitate the functionality of the website, and track usage data. Some third-party providers may also use tracking technologies for analytical purposes or to serve targeted advertising based on your preferences.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In summary: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless otherwise required by law.

We retain personal information only as long as necessary. When no longer needed, we will delete or anonymize your information, subject to any applicable legal requirements for data retention.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In summary: We employ organizational and technical security measures to protect your information; however, no online system is completely secure.

Our safeguards include data encryption, restricted access controls, and secure data storage methods. Despite these precautions, we cannot guarantee complete security, and we recommend accessing our Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In summary: We do not knowingly collect or market to children under the age of 18.

If we discover that information from children under 18 has been collected, we will take steps to delete such data from our records. Please contact us if you suspect any data from minors has been improperly collected.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In summary: Depending on your jurisdiction, you may have specific rights to your personal information.

You have the right to access, correct, or delete your personal information and may have additional rights based on your country or state. Please contact us if you wish to exercise any of these rights.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

At this time, we do not respond to Do-Not-Track (DNT) signals, as no consistent industry standard exists. Should a standard be adopted in the future, we will update this policy accordingly.

10. DO WE MAKE UPDATES TO THIS NOTICE?

In summary: Yes, we may update this Privacy Notice as necessary to stay compliant with legal requirements.

We may update this Privacy Notice periodically. Any updates will be indicated by an updated “Last updated” date at the top of this Privacy Notice. We encourage you to review this document regularly to remain informed about our data practices.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or concerns, please contact us:

Royal Purple Convenience Store
Kilimani, Nairobi, Kenya
Nairobi, Nairobi County
Kenya
Email: [email protected]

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

If you would like to review, update, or delete your personal data, please contact us to submit a Data Subject Access Request. We will handle your request in accordance with applicable data protection laws and our internal procedures.

This Privacy Policy has been created to inform and protect your rights. We value your trust and are committed to maintaining the confidentiality and integrity of your personal information.